Shipping Information

 DELIVERY INFORMATION

• We are currently offering free shipping on all orders over $450.
• Orders are shipped from the UK and are typically delivered in 3-7 working days.
• If placing an order on Friday after 1 pm (GMT), or over the weekend, your order will be processed on the next working day (Monday).
• Orders to remote areas may be subject to additional delivery time. Please contact us to confirm.
• Please note that UK public holidays will affect your expected delivery date.
• Please allow an extra five working days for engraved products.
• All our orders are delivered by DHL and other courier companies with express service that requires a signature upon delivery.
  To track or make changes to your delivery, you can contact DHL and other courier partners directly through their portals. 
• You will receive a notification as to which courier company will ship your order.  
• Tateossian does not ship orders to P.O. Boxes.

DUTIES AND TAXES

With the exception of orders in the UK and EU Member states, taxes and duties are not included in the cost of your purchase.

This means that, as the receiver of the order, you must pay any import sales tax and duties to our Courier partner so that your order can be released from Customs. We are unable to advise you on what the exact cost of taxes and duties will be and so we advise all our customers to contact their local Customs office or tax authority.

Please note, as our orders are shipped DAP (Delivery at Place) the total amount of your order does not include local sales taxes and customs duties. This may mean such taxes and duties are payable upon delivery of your order. Read more about the delivery fees here. If you do not pay this fee, local custom regulators will not release the package to you and will send it back to Tateossian head office in London.

TRACK YOUR ORDER:

• When your order is dispatched, we will send you a confirmation email with your tracking details so you can follow your order’s journey.
• Please contact us if you have any questions or concerns about your order. Telephone: +44 (0) 800 021 1008
• Email: customerservice@tateossian.com

When contacting us, please provide your order number so that we can give you a fast and accurate response.