Shipping Information

CHRISTMAS HOLIDAY SHIPPING DEADLINE:

DOMESTIC (UK): 20TH OF DECEMBER (ORDER BEFORE MIDNIGHT) AND RECEIVE BY CHRISTMAS.

EUROPE: 17TH OF DECEMBER (ORDER BEFORE MIDNIGHT ) AND RECEIVE BY CHRISTMAS 

REST OF WORLD: 17TH OF DECEMBER (ORDER BEFORE MIDNIGHT) AND RECEIVE BY CHRISTMAS

DISCLAIMER: DUE TO STRONG DEMAND THROUGHOUT THE HOLIDAY SEASON, WE WILL ENDEAVOUR TO DELIVER YOUR ORDERS ON TIME. UNFORTUNATELY, WE CANNOT GUARANTEE DELIVERY TIMES RESULTING FROM UNFORESEEN CIRCUMSTANCES. 

Delivery Information

All our orders are delivered by DHL, FEDEX, DPD and other courier companies with express service that requires a signature upon delivery. To track or make changes to your delivery, you can contact DHL, FEDEX, DPD and other courier partners directly through their portals.  Also, please note that UK public holidays will affect your expected delivery date.

Please allow an extra five working days for engraved products.

Please note: Orders placed after the cut-off times or on weekends and public holidays will be processed on the next working day.

Please note: It may take 3 - 5 working days for your order to be processed.

All orders are shipped from the UK.

Temporary Delays: Please note that due to the volume of orders received delivery times may be a little longer than advertised. Please don't hesitate to contact us to clarify the status of your order.

FREE SHIPPING ON ALL ORDERS OVER $450

We are currently offering free shipping on all orders over $450. If placing an order on Friday after 1 pm (GMT), your order will be processed on the next working day (Monday). Orders to Remote Areas may be subject to an additional 3 - 7 working days’ delivery time. Terms & Conditions apply.

Please note that for international orders, delivery may be delayed due to situations beyond our control, such as Brexit, customs delays, adverse weather conditions or an unexpected increase in demand. Please contact our Customer Service Team (customerservice@tateossian.com) or Courier partner for an update related to your order.

Tateossian does not ship orders to P.O. Boxes.

INTERNATIONAL DELIVERY

For any other destination which is not listed above, we are shipping DAP (Delivery at Place). Which means, as the receiver of the order, you must pay any import sales tax and duties to the Courier Company so that your order can be released from Customs. We are unable to advise you on what the exact cost of taxes and duties will be and so we advise all our customers to contact their local Customs office or tax authority.

The amount to be paid will depend on the type of goods and where they are produced (Country of Origin). As stated above, it is the customers’ responsibility to cover any duties and fees levied by their own country (if applicable). If you do not pay this fee, local custom regulators will not release the package to you and will send it back to Tateossian head office in London.

TRACK YOUR ORDER

When your order is dispatched, we will send you a confirmation email with your tracking details so you can follow your order’s journey.

Please contact us if you have any questions or concerns about your order.

Telephone: +44 (0) 800 021 1008

Email: customerservice@tateossian.com

When contacting us, please provide your order number so that we can give you a fast and accurate response.