International Delivery Information

Courier Partners

You will receive a notification as to which courier company will ship your order.

We usually process and dispatch regular stock items within 3 business days. Engraved or personalised orders must go through extra processing before shipping.

Some items are held in our London HQ and may take up to 7 days to reach international locations.

Tateossian does not ship orders to P.O. Boxes.

Track Your Order

When your order is dispatched, we will send you a confirmation email with your tracking details so you can follow your order's journey.

Return Shipping Costs

The initial shipping charge will not be refunded as part of your refund.

Customers are responsible for all return shipping costs, fees, and any associated charges incurred when returning items. Return shipping costs vary depending on the destination, carrier, parcel weight, and the number of items being returned. As a result, heavier parcels or returns containing multiple items may incur higher shipping charges.

Alternatively, customers may choose their own preferred return method at their own expense. If a return shipping label is provided by us, the cost of the label will be deducted from the refund amount. Please note that any loss or damage occurring during transit will be the responsibility of the shipping carrier or logistics provider used for the return. 

Tariffs & Import Duties

Although we are based in the UK, we hold stock in our US warehouse so that US orders are shipped domestically. This means you will not be charged any additional tariffs or import duties.

For a small number of items that are only stocked in the UK, we route these through our US warehouse before delivery. This ensures you still avoid extra charges, though delivery may take a little longer in these cases.

International Taxes & Duties

With the exception of orders in the UK and EU member states, taxes and duties are not necessarily included in the cost of your purchase. As the receiver of the order, you must pay any import sales tax and duties to our courier partner so that your order can be released from customs.

We advise all customers to contact their local customs office or tax authority for guidance on costs.

Possible Delays

While we aim to meet all delivery estimates, delays may occasionally occur due to adverse weather, customs delays, Brexit-related disruptions, or unexpected demand.

Please note that UK public holidays will affect your expected delivery date.

If your delivery is delayed, please contact our Customer Service Team or your courier partner directly for the latest update.

Contact Us

✉ customerservice@tateossian.com

✆ +44 (0) 800 021 1008