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Delivery Information

All our orders are delivered by DHL with express service and require a signature upon delivery. To track or make changes to your delivery, you can contact DHL directly through their portals. Also, please note that UK public holidays will affect your expected delivery date.

Please allow an extra five working days for engraved products.

Please note: Orders placed after the cut-off times or on weekends and public holidays will be processed on the following working day.

All orders are shipped from the UK.

FREE INTERNATIONAL DELIVERY

We are currently offering free delivery on all international orders with a minimum spend of $400. If you place an order on Friday after 1 pm (GMT), your order will be processed on the next working day (Monday). Orders to Remote Areas may be subjected to an additional 2-5 working days’ delivery time. Terms & Conditions apply.

We offer the following delivery options:

Please note that for our international orders, delivery may be delayed due to situations beyond our control, such as Brexit, customs delays, adverse weather conditions or an unexpected increase in demand. Please contact our Customer Service Team (customerservice@tateossian.com) or DHL for an update relating to your order.

Tateossian does not ship orders to P.O. Boxes.

CUSTOMS AND DUTIES

Please be aware that when a package is shipped internationally, it may be subject to import taxes and duties. The amount to be paid depends on the type of goods and where they are produced (Country of Origin). As stated on our website, it is the customers’ responsibility to cover any duties and fees levied by their own country. If you do not pay this fee, local custom regulators will not release the package to you and will send it back to Tateossian head office in London. If the parcel is returned, the return charge will be deducted from your refund. For more information regarding customs duties, we advise all our customers to get in touch with their country’s Revenues and Customs office.

**Jewellery restrictions on Russia - We are currently unable to dispatch order containing jewellery to Russia due to customs regulations. We suggest that you arrange for your shipment to an alternative destination.

TRACK YOUR ORDER

When your order is dispatched, we will send you a confirmation email with your tracking details so you can follow your order’s journey.

Please contact us if you have any questions or concerns about your order.

Telephone: +1 855 998 1008

Email: customerservice@tateossian.com

When contacting us, please provide your order number so that we can give you a fast and accurate response.

United Kingdom

Shipping Method Price Customs & Taxes
DHL Express (1-2 Business Days) £5.99 Not applicable

Europe

Shipping Method Price Customs & Taxes
DHL Express (2-3 Business Days) €15.00 Included in the final price

United States of America

Shipping Method Price Customs & Taxes
DHL Express (1-3 Business Days) $20.00 Only applicable on orders above $800.00

Rest Of the World

Shipping Method Price Customs & Taxes
DHL Express (2-5 Business Days) $25.00 must be covered by the customer