You are able to request a return within 14 days from the delivery date for all countries. In order for the return to be successful, the product should be in perfect condition and in its original packaging. You have a further 14 days from when authorised to physically send back the return.
Please log in to your account to request a return.
- Only one return label will be issued per order and we will not offer reimbursement if a different mail service is used.
- The initial shipping charge will not be refunded as part of your refund.
- Bespoke Jewellery, engraving, earrings and special orders cannot be exchanged or returned under any circumstances.
For more information, please contact customer service on UK +44 (0) 800 021 1008 / US +1 855 998 1008.
- Request RA Number
- We would like to make our customers aware of the fact that, for all returns, exchanges and refunds of any products that have not been purchased directly from Tateossian; customers must contact the reseller and not Tateossian directly.
FREE STORE RETURNS (UK ONLY)
If you are not satisfied with an item, you have 28 days after receiving your order to exchange it for any size or request a refund. It’s very simple!
- CONTACT US. Request a return authorisation number.
- FIND YOUR NEAREST TATEOSSIAN STORE. Visit one of our stores in London if you wish to exchange or return.
- HAND OVER THE ITEM YOU WISH TO EXCHANGE OR RETURN AT THE CASH DESK. YOU MUST BRING THE DELIVERY NOTE.
- You must also state on the delivery note the items you wish to return and the reason for the exchange and returns form. If you cannot find the returns note, simply show the order confirmation and the email address, and we should be able to help you.
- THE REFUND WILL BE MADE USING THE SAME PAYMENT METHOD USED TO PURCHASE THE ITEM.
- Bear in mind that if you return your items to a store, your return details will be sent to our Head office, where the refund will be processed using the same payment method used to purchase the item.
HOLIDAY RETURN POLICY: To make it easier for you to return and exchange your orders, we have extended our holiday return period. You can return or exchange your order until the 16th of January, 2024. This applies to orders placed between 19/11/2023 - 31/12/2023.
Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods. We will process your refund within 5-7 business of receipt of your return. Your credit card company may take 4-7 working days to credit your account.